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Chair responds to NAO qualification of the DWP's annual accounts

28 June 2019

A statement from Meg Hillier MP, Chair of the Committee of Public Accounts

"The Public Accounts Committee has long been warning that universal credit will be challenging to administer because of the many variables in life. A change of job, hours worked, childcare or housing costs can all have an impact on how much you're owed.

"The fact that the error rate is so high underlines these concerns. The Government needs to recognise the impact on people and reduce the error rate.

"The impact of an error can be devastating for individuals and families on low incomes."

Further information

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