Concerning pressures on NHS mental health staff causing vicious cycle of staff shortages
21 July 2023
- Staff shortages holding back mental health services from improving and expanding
- Lack of definition on how to treat mental health services with equal priority as physical services – twelve years after goal was announced
- Read the full report
- Read the full report (PDF)
- Read the report summary
- Find all publications related to this inquiry, including oral and written evidence
The Public Accounts Committee has heard concerning evidence of increasing pressures on NHS mental health staff at a time of spiking demand. In a report published today, it warns that increased workload is leading to burnout for remaining staff, which contributes to a higher rate of staff turnover and a resulting vicious cycle of more staff shortages.
17,000 staff (12%) left the NHS mental health workforce in 2021-22, up from pre-pandemic levels of around 14,000 a year. Those citing work-life balance reasons for leaving increased from 4% in 2012-13 to 14% in 2021-22, and the percentage of days lost from the workforce due to psychiatric reasons doubled in a decade. NHS England told the PAC that, in common with all NHS staff, mental health problems are one of the biggest drivers of sickness among staff.
Staff shortages are holding back NHS mental health services as a whole from improving and expanding. The PAC calls on the NHS to address the fact that staff increases are being outpaced by the rise in demand for services. The NHS mental health workforce increased by 22% overall between 2016-17 and 2021-22, while referrals to these services increased by 44% over the same period. The PAC’s inquiry found that staff vacancy rates in acute inpatient mental health services are at approximately 20% or more.
Good data and information is necessary to manage and improve NHS services, as well as to deliver them impactfully and cost-effectively. The Government and NHS England (NHSE) acknowledged to the PAC that mental health services are lagging behind physical services in this area to a particularly concerning degree. Of 29 integrated care boards surveyed by the National Audit Office, only four said they had all or most of the data they needed to assess patient and user experiences, and none of them felt this in relation to patient outcomes.
Another area of particular concern for the PAC is a continuing lack of progress in the area of treating mental health services with equal priority as physical services – or ‘parity of esteem’. Despite the Government setting this ambition in 2011, and the PAC itself calling four years ago for a clear definition of how to measure progress to get there – a recommendation accepted at the time by the Government – there is still no such clear definition.
Dame Meg Hillier MP, Chair of the Committee, said,
“The findings of our inquiry must serve as a warning to the Government that mental health is still in danger of not being treated with the same urgent priority as physical health. NHS mental health staff deal with some of the most challenging care needs there are. Staff in this space deserve not just our heartfelt gratitude for the job they do, but concrete support and training to work as part of well-staffed workplaces. Our report warns of a vicious cycle, in which staff shortages and morale both worsen in self-reinforcing parallel.
The short-term actions being taken by the Government and NHS England to tackle ongoing pressure are welcome. But these numbers are still going in the wrong direction, as demand for care well outpaces the supply of staff to provide it. The Government must act to pull services out of this doom loop. Invaluable care for some of our most vulnerable cannot and must not be provided at the expense of the welfare of the workforce carrying it out.”
- Inquiry: Progress Improving Mental Health Services
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