Call for Evidence

Terms of reference: Get Britain Working - Reforming Jobcentres

The purpose of Jobcentre Plus

Are the aims and purpose of Jobcentre Plus (JCP) sufficiently ambitious? How effectively is it meeting its aims?
Are there any groups that JCP should be supporting that it is not currently? If so, how should DWP engage with these groups?
To what extent does JCP have an “image problem”? How might this be addressed?
What should be the role of JCP in getting those who have been out of the workforce in the long-term ready to begin a journey into work?

The experience in Jobcentre Plus

How effective is the support provided by Work Coaches, particularly to groups that experience disadvantages or particular challenges in the labour market (e.g. young people, disabled people, older workers)?
How suitable is the JCP estate for achieving the Government’s aims, and meeting the needs of different claimants? What models could it look at to improve its facilities?
What opportunities exist for digital and AI-tools to improve JCP?

Working with others

How well does JCP connect with external partners? For example, schools, further education, employment support organisations and the third sector?
How could JCP improve the way that it works with those employers who already use its services?
How could JCP reach a greater number and diversity of employers in order to offer a wider range of opportunity?

Careers services

What change should a new jobs and careers service prioritise to move beyond the support currently offered by JCP and the National Careers Service?
How can a new jobs and careers service support people to progress in their careers?
To what extent will the new jobs and careers service anticipate future skills gaps, and take action to address those gaps before they are realised?
Are there any international examples that the Department should draw on for the new jobs and careers service?

This call for written evidence has now closed.