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Call for Evidence

Accessible transport: rail ticket offices

On 5 July 2023 train operating companies launched consultations on proposed changes to ticket offices across the rail network.

The Transport Committee invites written evidence about these proposals, specifically addressing:

  • how they could affect disabled people and passengers with access needs; and
  • what train companies and the Government need to do to ensure that any new arrangements do not reduce access to rail travel.

You can make a submission up to 5pm on Wednesday 16 August 2023.

The Committee would like to hear from everyone with something to say. If you would like support to send us your evidence, please let us know and we will help you do it in the best way for you.

This is part of the Committee's inquiry into accessible transport: legal obligations, for which the main call for evidence and survey closed on 20 March 2023. You may be interested in:

The Committee will continue taking oral evidence in the autumn.

If you would like to respond to the train companies' consultations about plans for specific rail stations, please visit the website of your local operator or visit Transport Focus. These consultations close on 1 September 2023. Submitting written evidence to us at the House of Commons Transport Committee is a separate process to these consultations, and we do not have a role in decision-making about individual stations.

This call for written evidence has now closed.

Go back to Accessible transport: legal obligations Inquiry